User Question: I applied for asylum in 2023 and received my EAD and SSN in 2024. A week ago, I lost my wallet, and I wanted to replace my SSN card. But the lady at the Social Security office told me that because I don’t have status, they cannot replace my card. What do I do?

Expert Answer: If you have a valid EAD (category C08) and were previously issued an SSN, you are eligible for a replacement card. The Social Security Administration (SSA) sometimes misinterprets immigration status requirements. You should:

1. Bring your valid EAD, a government-issued photo ID (if available), and a copy of your asylum application receipt (Form I-589) if needed.
2. Ask to speak with a supervisor at the SSA office, as they may have a better understanding of the policy.
3. If they still refuse, request a written explanation of the denial.
4. Contact an immigration attorney or advocacy group to assist in resolving the issue.

SSA should issue a replacement SSN card as long as you have a valid EAD. If you need legal assistance, feel free to reach out.